Intelligent Banking Assistant

This conversational assistant uses generative AI to give retail banking customers personalized insights and actions based on real-time access to their core banking portfolio. It is aimed at banks whose customer service teams spend much of their time on repetitive call and chat handling, which drives up operating costs.

The assistant runs on Google Vertex AI and the core banking engine developed by Thought Machine. Large language models let customers phrase questions freely while the assistant predicts categories, determines the query type, understands intent, and generates a meaningful response. Customers get a new way to request services and manage their finances, and banks can free staff from routine work so they can focus on higher-value tasks. It also supports accessibility to banking services.