Qollective.CX
Contact center platform using virtual agents to cut handle times and interaction costs.
Publisher
Quantiphi
Industry Type
Financial Services
Product Details
This AI-first experience management platform modernizes contact centers by deploying conversational AI and virtual agents that reduce average handle times and lower the cost per interaction. It addresses the high operating expenses and long development cycles contact centers face when delivering customer service.
The platform connects a contact center to a conversational AI engine and draws on a library of pre-built, industry-specific virtual agents. It generates insights that help human agents work more productively, improves virtual agent performance through intent optimization that reduces fallback, and integrates with endpoints through low-code and no-code workflows. Teams can start with more than 500 industry-specific intents, 100 skills, and curated personas across healthcare, banking and finance, insurance, public sector, nonprofit, and telecom. It is built on experience from over 200 enterprise implementations.
Key Use Cases
Self-Service Contact Deflection via Pre-Built Domain Agents
Leverages over 500 industry-specific intents to resolve high-frequency banking and insurance inquiries automatically, reducing contact center handle times.
Agent-Assist and Intent Optimization
Monitors live multi-channel interactions to surface real-time guidance to human agents while continuously retraining virtual agent fallback pathways.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.