Freshservice MCP Server
Search, create, update, and manage Freshservice IT service desk tickets and catalog requests directly from Gemini.
Publisher
Freshworks
Product Details
Freshservice is an IT service management and enterprise ticketing solution developed by Freshworks. The Freshservice connector for Gemini enables conversational interaction with your IT service desk, allowing users to query service records, modify incident details, and submit service catalog requests using natural language.
Users can search and view existing tickets, create new tickets, add notes to existing tickets, and update ticket properties such as status. Typical requests include requesting a service catalog item, listing open tickets assigned to you, and adding an internal note to a ticket.
Key Use Cases
IT Service Desk Incident Lifecycle Management
Enables IT support technicians to retrieve open tickets, append internal notes, adjust priority states, and mark resolutions without leaving conversational workflows.
Automated Employee Service Catalog Requests
Allows enterprise employees to initiate hardware, software, or access requests from the Freshservice catalog via conversational AI assistants.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.