Zendesk
Search Zendesk data and create, update, and merge tickets from Gemini.
Publisher
Zendesk
Product Details
Zendesk is a customer service platform with AI agents that resolve service issues. The Zendesk data store for Gemini lets users search and perform actions on Zendesk data. Federated search is in public preview, and the data store supports Zendesk version 24.0.9175.
Users can create, update, and merge tickets. They can also create categories and update posts and articles. Additional read-only actions are available.
Key Use Cases
Automated Customer Support Triaging
Streamlines support operations by enabling agents to query federated helpdesk records, consolidate duplicate inquiries via ticket merging, and update ticket properties conversationally.
Knowledge Base Maintenance
Allows tier-3 support teams and technical writers to update Zendesk knowledge base articles and create support categories directly from post-incident analysis chats.
Explore detailed deployment path
Requires Gemini. Access integration prerequisites, specialized agent configuration guides, and implementation documentation.